Ticketing System
The Ticketing System handles event and membership check-in, integrated with face recognition for access control. Self-service kiosks let attendees check in and out without staff assistance, and every ticket shows its duration, start and end times and billing details at a glance. Non-members can buy a membership on the spot, and existing members can renew, switch plans or use their current plan for entry, avoiding queues at the door.
Kelab Sukan Anggerik | Admission counter 2
Admission starts the clock, not the sale
- List price
- RM 0.00
- Member discount
- RM 0.00
- Service tax at 8 percent, included
- RM 0.00
- Payable
- RM 0.00
Validity: 90 minutes, counted from admission.
Gate idle
Sell a ticket first. The gate only opens for a code it can match to a live ticket.
This ticket type is bound to the gym turnstile only.
Nothing issued yet. The live ticket, its status and its Time Left counter appear here, and the counter sees exactly what the holder sees.
Gym day pass
C-03-08 Tan Wei Ming
- Active
- Admitted
- Expired
- Refunded
Ticketing System on screen
The ticketing and membership console, captured from the live product.
Ticketing System tutorials
Walkthroughs in English and Chinese.
Smart Apps > Ticketing System at work
What these features look like on the ground, in a Malaysian property.
Common Smart Ticketing Challenges
Subscription Management Challenges
Multi-User Authentication Issues
Challenges include shared membership fraud, facial verification failures, manual membership checks, unauthorized transfers, multiple-location access conflicts, and membership tier validation.
Billing Complexity
Issues include payment processing delays, subscription renewal errors, refund management, multi-currency support, proration calculations, and complex discount applications.
Access Control Challenges
Entry Validation Issues
Problems include duplicate entry attempts, expired membership access, peak hour congestion, multiple gate management, temporary pass misuse, and real-time validation delays.
System Integration Problems
Challenges include legacy system compatibility, real-time data synchronization, multiple device support, offline access capabilities, third-party integration, and backup system failures.
Reporting and Analytics
Data Management Issues
Difficulties in tracking usage patterns, generating accurate revenue reports, maintaining audit trails, analyzing membership trends, and producing compliance documentation.
Revenue Recognition
Challenges in managing deferred revenue, reconciling multiple payment sources, tracking promotional credits, and generating accurate financial statements.
Advanced Smart Ticketing Solutions
AI-Powered Authentication System
Multi-Face Extraction Technology
Implement advanced AI algorithms for simultaneous multiple face detection and verification. Our system processes multiple users simultaneously, enabling quick group access validation and preventing unauthorized sharing.
Biometric Integration
Combines facial recognition with additional biometric factors for stronger security. Features include liveness detection, aging adaptation, and multi-angle face matching.
Smart Subscription Management
Automated Billing System
Streamline payment processing with intelligent invoicing, automatic renewal handling, flexible payment options, and smart proration calculations. Our system supports multiple currencies and complex pricing models.
Dynamic Access Control
Implement role-based access control with automatic tier upgrades, usage tracking, and real-time permission updates. Features include temporary passes, guest access management, and usage analytics.
Advanced Analytics Platform
Business Intelligence Dashboard
Generate comprehensive insights with real-time analytics, customizable reports, and predictive modeling. Track key metrics including revenue, attendance patterns, membership growth, and facility utilization.
Compliance and Reporting
Maintain detailed audit trails, automated compliance reporting, and secure data storage. Features include customizable report templates, scheduled exports, and integrated document management.
Implementation Benefits
Operational Efficiency
Achieve 95% reduction in authentication time, 99% accuracy in facial recognition, 85% decrease in manual verification, 75% improved resource allocation, and 100% automated billing processes.
Financial Impact
Experience 60% reduction in operational costs, 40% increase in revenue through optimized pricing, 90% decrease in payment processing time, and 95% improvement in subscription renewal rates.
User Experience
Deliver contactless entry, instant access validation, personalized membership options, mobile payment integration, and real-time support assistance.
Ticketing System features
Everything included, in one place.
- Sell tickets at the counter or let members and guests buy them directly from the mobile APP
- Define unlimited ticket types with ticket type name, description, price, duration, validity, remark and status
- Member discount configured per ticket type and applied automatically from the account type, with the saving shown on the receipt
- Validity options covering valid today only, a fixed duration such as 90 minutes or 2 hours, or a fixed period such as 7 or 30 days
- Duration tickets start counting from admission rather than from purchase, which is what customers actually expect
- Live Time Left countdown on every issued ticket, visible to both the holder and the counter
- Ticket status lifecycle covering Active, Admitted, Expired, Refunded, Cancelled and Deleted
- Every ticket records the customer account ID, booked by, booked for, created time, price and ticket type name
- Admission QR issued on sale, printed at the counter or delivered to the APP, and re-issuable so a forwarded screenshot stops working
- Ticket types are bound to specific gates, doors and turnstiles, so a gym pass never opens the sauna door
- Reuse detection blocks the same code being presented twice by different people, while genuine re-entry is still allowed where the ticket type permits it
- Every gate scan is logged whether it succeeded or not, with the reason for any denial
- Overrides at the gate require a written reason and record the officer name
- Multi admission tickets such as a family pass count each scan separately against the allowance
- Ticket types can be linked to a stock item code and stock group so ticket sales report alongside the rest of your inventory
- Tax type set per ticket type for correct SST treatment on the invoice and receipt
- Multiple payment methods: cash at counter, credit card on the POS terminal, e-Wallet, online banking or charge to account
- Refunds reverse the receipt in the ledger and invalidate the admission QR immediately
- Validity extensions require a reason and are logged against the ticket with the officer name
- Face enrolment can be added to a ticket for gates where a phone or card is impractical
- Search, filter and paginate the ticket register from the management dashboard
- Reporting on ticket sales by type, member discount given, admissions log, unused and expired ticket value, and counter shift reconciliation
- Export ticket data and reports to PDF, CSV and Excel for reporting and auditing
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