Smart Apps > Help Desk App


Smart Apps > Help Desk

Introducing our innovative Help Desk app, a powerful solution designed to revolutionize the way businesses manage customer support and issue resolution. With our app, you can empower your support team and users alike, streamlining support processes with ease. Say goodbye to complexity and inefficiency as our intuitive ticketing system simplifies issue resolution, allowing you to instantly receive notifications for new requests. From acknowledgment to resolution, our app enables you to efficiently manage the entire support lifecycle, ensuring timely and effective customer service. Whether you're a small startup or a large enterprise, our comprehensive Help Desk solution is tailored to meet your unique support needs. Elevate your customer support experience and experience superior support management with our Help Desk app today.

Features List
Intuitive request management system for streamlined issue resolution
Instant notifications for new support requests
Effortless creation of new support requests for users
Seamless upload of supporting documents and attachments
Efficient management of the entire support process
Comprehensive support lifecycle tracking from acknowledgment to resolution
Responsive and user-friendly interface for both support teams and users
Enhanced customer satisfaction through timely and effective support management


Disclaimer: Our software undergoes continuous updates, ensuring its ongoing improvement. Consequently, the information presented here may not always mirror the latest features. For the most up-to-date features list and customization requests, we respectfully invite you to reach out to us directly.

AI IoT Industry Solutions

AI-powered, IoT-connected systems built for every industry vertical

Airplane VYROX patroling in Kuala Lumpur Malaysia 2020!
Jet VYROX flying in Kuala Lumpur Malaysia 2020!
Helicopter VYROX flying in Kuala Lumpur Malaysia 2020!
Cloud VYROX floating on the sky
Cloud VYROX floating on the sky

AI Integrated IoT Hardware

UltraPASS-Face

UltraPASS-Face

Advanced AI face recognition for seamless visitor access. Works even with masks.

Buy
UltraPASS-Vehicle

UltraPASS-Vehicle

AI-powered license plate recognition for effortless visitor and parking management.

Buy
SuperPASS-Lift

SuperPASS-Lift

Summon lifts with a tap or QR scan. Instant access to your desired floor.

Buy
SuperPASS-Door

SuperPASS-Door

Virtual access cards and dynamic QR codes for flexible, secure entry management.

Buy
SecurityGPT-AirBotz

SecurityGPT-AirBotz

AI-powered drone surveillance with autonomous charging for continuous monitoring.

Buy
SecurityGPT-Stranger

SecurityGPT-Stranger

Real-time stranger detection with instant alerts and video footage tracking.

Buy
AutoLIGHTING

AutoLIGHTING

Smart lighting control for sports facilities and common areas. Eliminate energy waste.

Buy
ScanPayUseQR

ScanPayUseQR

QR-based electricity billing for laundry, gaming rentals, and more.

Buy
PrivacyCALLER

PrivacyCALLER

Make calls without exposing your mobile number. Privacy protection built in.

Buy
EVChargerLOCK

EVChargerLOCK

Tap, charge, and go. Seamless EV charging with automatic billing.

Buy
SmartLOCKER

SmartLOCKER

Secure parcel and food delivery with PIN retrieval and instant notifications.

Buy
CheckInKIOSK

CheckInKIOSK

Automated ID reading and face registration. No human assistance needed.

Buy
EnergyMONITOR

EnergyMONITOR

Real-time energy insights for sustainability and reduced emissions.

Buy
RentCOLLECTOR-Meter

RentCOLLECTOR-Meter

Electricity-linked rent collection with automated invoicing and mobile payments.

Buy
RentCOLLECTOR-Doorlock

RentCOLLECTOR-Doorlock

Smart door access tied to rent payments. Full control for property owners.

Buy

AI and IoT System Consultation





ISO 9001:2015
CIDB Grade G7

Our MSC Status-certified company boasts a dynamic team of software engineers, tech specialists, MBA-qualified analysts, and AIoT PhD researchers. With CIDB G7 and ISO 9001 certifications, we offer AIoT engineering consulting services to prestigious clients such as SP Setia, Gamuda, Kerjaya Prospek, i-City, SPB, St. Regis, TM, and more.




Testimonials

Trusted by professional managers and business owners across Malaysia, Singapore, Australia, UK, etc.

Khairul Razak

I highly recommend this system for its seamless AI and IoT integration, which enhances security by minimizing human error. Its visitor management excels during peak hours, ensuring smooth operations and positive impressions.

Khairul Razak

Strata Building Manager

Chua Kam Seng

This system efficiently manages interactions between owners, tenants and visitors through streamlined contractor permits and document approvals. QR code access control and virtual access cards have significantly enhanced our security.

Chua Kam Seng

Property Manager

Wong Han Khong

The real-time sports facility booking with integrated lighting control has transformed our operations. Lights activate only for confirmed bookings, ensuring fair play and energy savings. Mobile QR check-ins simplify the entire workflow.

Wong Han Khong

Sports Club Manager

Trusted Corporate Clients

Datin Irene Lee
DATUK IRENE LEE
Team Keris Berhad
Datin Seri Toh
DATIN SERI TOH SIEW CHUON
Kerjaya Prospek Group Berhad
Dato Seri Tee
DATO SERI TEE ENG HO
Eastern & Oriental Berhad
Valued Client - Kerjaya Prospek Bloomsvale
Bloomsvale
Valued Client - AIRA Residence
AIRA Residence
Valued Client - Straits Residence
Straits Residence
Valued Client - Gravit 8
Gravit 8 - Mitraland
Valued Client - Souvereign Bay
Souvereign Bay
Valued Client - S P Setia Berhad - Logo
S P Setia Berhad
Valued Client - Kerjaya Prospek Group Berhad - Logo
Kerjaya Prospek
Valued Client - i-Berhad - Logo
i-Berhad
Valued Client - Mitraland - Logo
Mitraland
Valued Client - MIGHT - Logo
MIGHT
Valued Client - Putrajaya Holdings - Logo
Putrajaya Holdings
Valued Client - SPK Berhad - Logo
SPK Berhad
Valued Client - St. Regis - Logo
St. Regis
Valued Client - Gamuda Land - Logo
Gamuda Land
Valued Client - CapitalLand Limited - Logo
CapitalLand Limited
Valued Client - Sime Darby Property Berhad - Logo
Sime Darby Property Berhad
Valued Client - Matrix Concepts Holdings Berhad - Logo
Matrix Concepts Holdings Berhad
Valued Client - OldTown Berhad - Logo
OldTown Berhad
Valued Client - Melawati Mall - Logo
Melawati Mall
Valued Client - Telekom Malaysia Berhad TM Research & Development - Logo
Telekom Malaysia Berhad TM Research & Development
Valued Client - d'Tempat Country Club - Logo
d'Tempat Country Club
Valued Client - Golden City Properties - Logo
Golden City Properties
Valued Client - JescoBina (M) Sdn Bhd - Logo
JescoBina (M) Sdn Bhd
Valued Client - Awangsa Bina Sdn Bhd - Logo
Awangsa Bina Sdn Bhd
Valued Client - The Secret Garden TSG 1895 - Logo
The Secret Garden TSG 1895
Valued Client - KSL Sports Malaysia - Logo
KSL Sports Malaysia
Valued Client - Country Club Diamond City - Logo
Country Club Diamond City
Valued Client - Ambang Botanic - Logo
Ambang Botanic
Valued Client - NPG Agency - Logo
NPG Agency



Got a project in mind? Let's build it together

Team

VYROX Director Patrick Au Sek Howe, MBA

Au Sek Howe, MBA (Patrick)

AI Transformation Analyst

"I gather your operation and management requirements, propose solutions, and align your business goals with our technology for successful delivery."

Ts. Dr. Leong Yee Rock, MBA (Alex)

Agentic AI Engineer

"I design scalable and reliable system architectures for our platform and ensure the seamless integration of AI and IoT system components."

Leong Yee Luck (Max)

Lead DevOps Engineer

"I integrate automation tools and CI/CD pipelines, optimize performance, incorporate UI/UX, and implement robust security measures."

Teh Hon Kee (Peter)

Lead Mobile App Developer

"I lead the team in creating, deploying, and maintaining mobile apps, ensuring adherence to standards."

Team Member
Lily
Team Member
Heng Wah
Team Member
Jet
Team Member
Michelle
Team Member
Fikri
Team Member
William
Team Member
Wai Kit
Team Member
Evelyn
Team Member
Kumaran



About VYROX

Founded in 2008, VYROX has evolved from a CCTV and access control contractor into a leading AI and IoT innovator with international recognition.

Key Milestones

2009
Initiated R&D into Smart Home Concepts and Home Automation Systems.
2011
Developed Southeast Asia's first web-based smart home system using HTML5 and PHP.
2012
Acquired LANDKDESIGN, enhancing lighting control and IoT capabilities. Rebranded as VYROX International Sdn Bhd.
2013
Expanded to 20+ countries. Deployed the world's first WebRTC Apartment Video Intercom and introduced ZigBee/Z-Wave IoT automation.
2014
Developed the world's first voice-controlled smart home app for Google Glass.
2015
Appointed as smart home consultant by a leading multimedia company in Malaysia.
2016
Achieved ISO-9001 certification. Re-engineered VHome into AUTOSERVA powered by IBM IoT, awarded MSC Status by MDEC.
2017
Partnered with Huawei IoT for cloud-based smart home solutions. Launched comprehensive Property Management Software System.
2018
Pioneered blockchain systems for financial institutions and implemented AI Deep Learning for vehicle plate recognition.
2019
Collaborated with AMOJI TECH to design the IoT-powered Smart Restaurant Concept.
2020
Developed SPORTSERVA 2.0, an IoT-based booking and e-wallet platform for sports centers, gyms, clinics, and salons.
2021
Focused on localizing IoT smart home technology for mass market adoption in Malaysia.
2022
Designed and implemented 1,000 IoT functionalities for property management solutions.
2023
Integrated AI computer vision for building security. Unified HOMESERVA, SMARTSERVA, SPORTSERVA, and POSERVA platforms.
2024
Achieved ISO 27001 certification for the VYROX Very Intelligent Platform (VIP).
2025
Developed Gen-AI Fintech (GULU Stock AI) and EduTech (Answer2Learn.com) systems for Malaysia and Singapore.
2026
Rebuilding the enchanting Very Intelligent Platform (VIP) with LLM and VLM integration, bringing AI-native intelligence across all IoT modules. Launched KidsAI, an educational AI platform and workshop series for children aged 7 to 12, introducing state-of-the-art AI concepts and how AI can help in their everyday life.

Commitment to Innovation

With over a decade of expertise and international presence, VYROX continues to deliver cutting-edge, secure, and scalable AI and IoT solutions for modern communities and businesses.




We Serve Customers from Across the Globe

Malaysia
Malaysia
Singapore
Singapore
China (Hong Kong)
China (Hong Kong)
US
US
UK
UK
Indonesia
Indonesia
Vietnam
Vietnam
Thailand
Thailand
Japan
Japan
South Africa
South Africa
India
India
UAE
UAE
Qatar
Qatar
Iran
Iran
Iraq
Iraq
Uzbekistan
Uzbekistan
Jordan
Jordan
Denmark
Denmark
Bulgaria
Bulgaria
Panama
Panama
Nigeria
Nigeria
Morocco
Morocco
Egypt
Egypt
Australia
Australia





Chat with VYROX AI on WhatsApp