Members
Members manages member accounts and profiles for a club, association or facility operator. Staff can edit member details, suspend or deactivate accounts, and link a member record to a customer account. Identification is flexible: generate a QR code for a virtual member card, or issue a physical card read by Mifare, proximity or NFC readers.
Members on screen
The member register and member profile in the management console.
Members at work
What these features look like on the ground, in a Malaysian property.
Members features
Everything included, in one place.
- Effortlessly manage member accounts and profiles, including editing details, approving, renewing, suspending, unsuspending and deactivating accounts
- Seamlessly link with customer accounts for streamlined management, so membership and unit billing sit on one record
- Principle Member and Sub-Member structure, with sub-members inheriting plan privileges while billing stays with the principle member
- Member register showing Membership ID, subscribed membership plan, membership fee, first joined date, days remaining and deposit held
- Track comprehensive membership usage records for precise monitoring across facilities, classes, retail and access
- Conveniently collect and redeem reward points through the app, with earn rates set per plan tier
- Generate QR codes for virtual member cards or utilize physical cards for identification
- Integrate with QR code, Mifare, proximity and NFC readers, plus face recognition, for seamless access and member identification
- Multiple credentials per member, all resolving to the same membership record
- Report a card lost to block it property-wide within seconds, and issue a replacement that retires the old number first
- Member rates, discounts and access hours applied automatically at the reader and at the point of sale
- Expiry tracking with automatic renewal reminders, and privileges reverting to guest terms if a membership lapses
- Membership deposits held, refunded and forfeited, reconciled against the finance ledger
- Membership insights: active members, net growth, lapse rate, average revenue per member and usage by facility
- Full member history retained after deactivation for audit, including usage, points and deposit outcome
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