Advanced Snooker & Billiard
Center Management Software

Initial setup typically takes 1-2 hours for a standard center with 10-20 tables. This includes creating your center profile, adding all table information with names and types, configuring your hourly rates, and setting up basic membership tiers. Our team provides remote assistance during setup at no extra cost. For centers with complex pricing structures or multiple locations, allow 2-3 hours. You can start accepting customers immediately after basic setup is complete, then fine-tune advanced settings like IoT lighting integration over the following days.

VIP Snooker Software is web-based, so you only need a device with a modern web browser and stable internet connection. Most centers use a desktop computer, laptop, or tablet at the counter. For printing invoices, you need either a 58mm thermal receipt printer (compact, fast), 80mm thermal printer (standard POS size), or a regular A4 printer for formal invoices. If you want automatic table lighting control, you will need the VYROX IoT lighting controller connected to your table lights. Optional equipment includes a barcode scanner for retail POS items and a cash drawer. No special server or expensive hardware is required since everything runs in the cloud.

Yes, we provide data migration assistance for centers with existing customer databases. If you have member information in spreadsheets (Excel, CSV) or another system, our support team can help import names, phone numbers, email addresses, and membership details. Credit balances and reward points from your previous system can also be entered manually or imported in bulk. We recommend cleaning up your data first by removing duplicate entries and inactive members. For centers switching from paper records, we suggest registering members fresh as they visit, which also helps verify contact details are still current.

Yes, comprehensive training is included with every subscription at no additional cost. We provide live online training sessions for you and your staff covering daily operations like starting games, processing checkouts, registering members, and handling split bills. Training typically takes 1-2 hours for basic operations. We also provide video tutorials you can share with new staff members, and our support team is available via WhatsApp for quick questions during your first few weeks. Most operators become comfortable with the system within 2-3 days of regular use.

Starting a game takes just 2-3 clicks. From the main dashboard, click on any available table shown in green, then click Start Game. The timer begins immediately and the table status changes to Occupied shown in red. If the customer is a member, you can link their account before or during the session to apply their membership discount automatically. For groups, you can add multiple players to the same session. If you have IoT lighting configured, the table light turns on automatically when the game starts. The live timer displays on the dashboard so you can see all active sessions at a glance.

Count-Up mode is standard hourly billing where the timer runs from zero and customers pay based on how long they play. This is the most common mode for walk-in customers. Count-Down mode is for prepaid packages where customers purchase a fixed amount of time, for example 2 hours for RM30, and the timer counts down to zero. When time runs out, you can extend the session or check out. Count-Down is popular for promotional packages, student specials, or corporate bookings. You can offer both modes simultaneously since each game session is set individually.

The split-bill feature allows you to divide a table session among multiple players. When checking out, select the Split Bill option and specify how many ways to split. The system automatically divides the table charges equally and generates separate invoices for each player. Each player can pay using different methods, so one might pay cash while another uses member credits. If the split is unequal, such as one person paying 60 percent and another 40 percent, you can adjust the amounts manually. Each split invoice shows the correct portion of table time and any items ordered by that specific player.

Yes, the integrated POS system allows you to add retail items to any active table session. Click on the occupied table, select Add Items, and browse your product categories like drinks, snacks, or equipment rentals. Items are added to the running tab and included in the final invoice at checkout. You can also sell items independently without linking to a table session for customers who just want to buy something. The system tracks inventory automatically so you know when stock is running low. Popular items can be marked as favorites for quick access during busy periods.

The system records exact start and end times for every session with timestamps that cannot be altered retroactively. At checkout, the invoice preview shows the precise duration calculated to the minute. If a customer claims they started later, you can show them the session log with the recorded start time. For situations where there was a genuine delay, such as waiting for a table to be cleaned, you can configure a grace period of free minutes at the start of each session. You can also manually adjust the billable time before finalizing if there were legitimate issues like equipment problems during the session.

You can configure a minimum charge amount in the table settings. For example, if you set a minimum of RM10 and a customer plays for only 15 minutes at RM12 per hour which would normally be RM3, the system will charge RM10 instead. This ensures profitability on short sessions and discourages customers from using tables for very brief periods during peak times. The minimum charge can be set differently for each table type, so you might have a higher minimum for premium tables. The customer sees the minimum charge clearly on the invoice so there are no surprises.

In the Rates section, you create time-based rate rules. For example, set RM8 per hour from 10am to 6pm as your off-peak rate and RM15 per hour from 6pm to 2am as your peak rate. The system automatically applies the correct rate based on what time the customer is playing. If a session spans both periods, the billing calculates each portion at the appropriate rate. You can create multiple time slots throughout the day, such as a lunch special rate from 12pm to 2pm. Each rate rule can also specify which days it applies to, so weekday and weekend rates can differ.

Yes, rates can be configured per table type. First, create table types like Snooker, American Pool, English Pool, and Chinese 8-Ball. Then assign each physical table to its type. When setting rates, you specify which table types the rate applies to. A full-size Snooker table might be RM20 per hour while a Pool table is RM12 per hour. You can also set individual rates for specific tables if you have a VIP table or tournament-grade equipment that commands premium pricing. The system applies the most specific matching rate automatically.

Create a holiday rate rule and add all public holidays to your holiday calendar. You can add specific dates like 31 December 2025 for one-time holidays or set recurring annual holidays like Chinese New Year that repeat every year automatically. Holiday rates take priority over regular day and time rates, so if a holiday falls on a Monday, the holiday rate applies instead of your normal Monday rate. You can also set holiday eve rates for the night before major holidays when business is typically busy. The system handles everything automatically once configured so you never forget to change rates manually.

Use the specific date rate feature to create promotional pricing for particular events. For example, if you are hosting a tournament on 15 March, create a rate for that date only. You can combine this with time restrictions, such as half-price from 2pm to 5pm on that date. For longer promotions like a Chinese New Year week special, set the date range accordingly. You can also create prepaid packages as promotional products, offering something like 3 Hours for RM25 that customers can purchase for use anytime. The coupon system provides another option for targeted discounts with usage limits and expiry dates.

Most successful centers use 3-4 tiers. A common structure is: Basic or Free tier for all registered customers with small benefits like earning reward points; Silver tier with a small annual fee offering 10 percent discount on tables; Gold tier with higher fee offering 15-20 percent discount plus bonus credits on signup; and Platinum or VIP tier for your best customers with 25 percent or more discount plus priority booking. The key is making each tier upgrade feel worthwhile. Set the price difference so customers naturally want to upgrade. For example, if Gold costs RM50 per year and saves a regular player RM100 per year, it sells itself. Avoid too many tiers as it confuses customers.

The wallet system tracks two types of credits separately. Base credits are what customers actually pay for, such as topping up RM100 to receive RM100 in base credits. Bonus credits are promotional extras you give, like buy RM100 get RM20 bonus. This separation matters for accounting since base credits represent real money received while bonus credits are promotional costs. The system uses smart deduction to spend credits that expire soonest first, then bonus credits, then base credits. You can set different expiry periods, for example bonus credits expire in 90 days while base credits last one year. Customers see their total balance in the mobile app but the system tracks both types internally.

Set earning and redemption rates that make sense mathematically. A common setup is 1 point per RM1 spent, with 100 points worth RM1 in redemption value. This means customers earn roughly 1 percent cashback which is sustainable for your business. Set a minimum redemption threshold like 500 points or RM5 to prevent tiny redemptions on every visit. You can boost engagement with double points during slow periods like weekday afternoons, or triple points on the customer birthday month. Points with a 12-month expiry from earning date create urgency to return and use them. The mobile app shows point balance prominently which reminds customers to visit before expiry.

Yes, if you operate multiple centers under the same organization, member accounts work across all locations. A customer who registers at your Kuala Lumpur center can use their same account, credits, and points at your Penang center. However, you can also configure separate organizations if you want isolated membership pools, for example if you franchise to independent operators. Credit packages can be set as organization-wide or center-specific depending on your business model. Reports can be filtered by center so you can see which location each transaction occurred at even when the member account is shared.

Create a campaign with details like 20 percent off table charges, set validity dates, and choose between single-use or multi-use codes. For mass distribution, use bulk code generation to create hundreds of unique codes with a custom prefix like CNY2025-XXXX. Distribute codes through social media, flyers, or partner businesses. The system tracks every code showing when it was claimed, when it was used, by which customer, and the discount amount given. After the campaign ends, review the analytics to see total codes distributed versus claimed versus actually used, total discount value given, and whether those customers returned for additional visits. This data helps you plan more effective future promotions.

Three role levels are available. Operators handle daily transactions including starting games, processing checkouts, registering members, and selling items. They cannot access revenue reports, change rates, or modify system settings. Managers have everything Operators can do plus access to reports, member management, and some configuration settings. They can view sales data and manage staff at their assigned center but cannot change organization-wide settings. Admins have full system access including multi-location oversight, rate configuration, subscription management, and all reports. Create separate accounts for each staff member so you can track who processed each transaction and review individual performance.

Operators cannot manually adjust prices or apply arbitrary discounts. All discounts must come from configured sources such as membership tier discounts which apply automatically, valid coupon codes that you created, or promotional packages that you set up. Invoice voiding and editing requires Manager level access. Every transaction is logged with the employee name who processed it, so you can review who handled any suspicious transactions. The system records when sessions are started and ended, preventing staff from retroactively changing times. For cash handling, the system shows expected cash in drawer based on cash transactions processed, which you can reconcile at shift end.

Yes, every invoice records which employee processed the checkout. In reports, you can filter by employee to see total sales processed by each staff member. This helps with performance tracking, commission calculations if applicable, and investigating any discrepancies. You can also see login history showing when each employee logged in and out of the system. For centers with multiple shifts, this helps verify staff attendance and identify who was working during any specific time period. The daily sales report can be broken down by employee to compare productivity.

When you start a game session for a table, the software sends a signal to the VYROX IoT controller which turns on that specific table light. When the customer checks out, the light turns off automatically. This eliminates forgotten lights running after customers leave and ensures lights are always on when tables are in use. The controller connects to your existing light fixtures, usually the hanging pendant lights above each table. Each table is mapped to a specific channel on the controller. You can also manually control lights from the dashboard if needed, such as turning on all lights for cleaning or testing individual fixtures.

You need the VYROX IoT lighting controller which connects to your WiFi network and controls your table lights via relay channels. Each controller can handle multiple tables depending on the model. The controller connects between your electrical supply and the table lights, replacing or working alongside your existing light switches. Installation should be done by a qualified electrician to ensure safety. Once installed, you configure the controller in the software by entering its connection details and mapping each table to its corresponding channel. The controller communicates using the MQTT protocol which is reliable and fast, with lights responding within one second of game start or checkout.

If internet connectivity is lost, the automatic lighting control will not function until connection is restored, but your existing manual light switches still work as backup. The IoT controller maintains its last state, so lights that were on stay on and lights that were off stay off. Once internet returns, the system resumes normal automatic operation. For centers where internet reliability is a concern, we recommend a backup mobile data connection. The software itself continues to function for basic operations even offline, with transactions syncing once connectivity returns.

Yes, you can set scheduled lighting rules. For example, turn on all lights at 10am when you open and turn off all lights at 3am when you close. This works independently of game sessions, so ambient lighting or lights in non-table areas can be automated. You can also schedule lights to turn on 30 minutes before opening for staff preparation. The game session automation overrides scheduled rules for specific tables, so a table light will turn on for a game even if the schedule says off. Scheduled lighting helps ensure you never forget to turn off all lights at closing time.

The revenue dashboard shows daily sales at a glance including total revenue, tax collected, discounts given, and net income. You can drill down by date range from today to custom periods, by invoice type separating table charges from retail sales, by payment method to see cash versus card versus credits, and by employee to track staff performance. Revenue reports help you identify peak hours, slow periods, and seasonal trends. Member reports show registration rates, active versus inactive members, credit balances outstanding, and points liability. Use this data to make decisions like adjusting off-peak pricing, planning promotions, or scheduling staff based on expected busy periods.

Filter the revenue report by date and payment method to see total cash transactions for the day. The system shows expected cash based on cash payments received. At shift end, count physical cash and compare to the expected amount. Any difference indicates errors or issues that need investigation. You can also filter by employee to see cash handled by each staff member if you run separate cash drawers per operator. The report includes rounding adjustments which can cause small expected differences. For detailed reconciliation, view individual invoices to trace any discrepancy back to specific transactions.

Yes, reports can be analyzed to identify your most profitable tables and time periods. By reviewing invoice data, you can see which table types generate more revenue, whether Snooker outperforms Pool at your location for example. Time-based analysis shows when customers spend the most, helping you decide whether to adjust peak hour pricing or extend happy hour promotions. If certain tables are consistently underused, consider repositioning them, changing their type, or running promotions specifically for those tables. Over time, this data helps optimize your floor layout and pricing strategy for maximum profitability.

Yes, the software is fully compliant with Malaysian LHDN e-Invoice requirements. You can store your business registration details including SST registration number and TIN. The system supports all required customer identification types including NRIC for Malaysians, passport for foreigners, business registration for companies, and military ID. Invoices include all mandatory fields and can be submitted to LHDN through the integrated API. The system supports 45 classification codes as required by LHDN. Invoice status tracking shows submission status and any validation errors. For centers below the e-Invoice threshold, you can still use the system without the e-Invoice features enabled.

SST rates are configured separately for table services and retail items. For tables, set your SST rate in the system settings which applies to all table charges. For retail items, you can set a default rate and override it per product if needed. Some items like certain food products may have different tax treatments. The invoice automatically calculates and displays tax amounts separately. You can also configure whether prices displayed are inclusive or exclusive of tax. Service charge configuration is also available if applicable to your business. All tax calculations appear clearly on printed and digital invoices for customer transparency.

During checkout, you can enter customer details including company name, registration number, SST number, and address. This information appears on the invoice for their accounting purposes. For repeat corporate customers, save their details in the member profile so you only need to enter it once. The system supports both individual and business customer types with appropriate fields for each. Invoices can be printed on A4 paper for a formal tax invoice format rather than thermal receipt format. You can also email invoices directly to customers for their records.

Yes, the multi-location feature lets you manage unlimited centers from a single admin dashboard. Each center has its own tables, rates, and staff, but you can view combined reports across all locations. The organization hierarchy supports Clients at the top level for resellers or franchisors, Organizations for business entities, and Centers for individual outlets. Switch between centers with one click to view their specific dashboard. Set different rates, promotions, and settings per center as each location may have different local market conditions. Centralized membership means customers can earn and use credits across your locations while you track where activity occurs.

Yes, access is controlled by center assignment. When you create a Manager account, you assign them to specific centers. They can only see data, reports, and settings for their assigned location. They cannot view other centers revenue, member details, or staff information. This is ideal for center managers who need full operational control of their location without visibility into the broader business. Admin accounts retain access to all centers for consolidated reporting and oversight. You can assign a single employee to multiple centers if they work at different locations on different days.

The member app provides self-service convenience. Customers can scan the QR code on a table to start their own game session without waiting for staff, which is great during busy periods. They can view their live session with running time and current charges, check their credit balance and reward points, browse and claim available coupons, top up credits directly from the app, view transaction history, and manage their profile including saved tax information. The app also shows your center announcements for promotions or events. Customers download the app once and join any center using VIP Snooker Software, so they only need one app even if they visit multiple venues.

Self-service game start requires a registered member account, so anonymous walk-ins cannot use it. The system can require customers to have a minimum credit balance before allowing self-service start, ensuring they can pay. You can also disable the self-service feature entirely if you prefer staff to control all game starts. All app-started sessions appear on your dashboard immediately so staff see when a table becomes occupied. The table QR codes should be placed where customers can scan only when physically at the table, and you can regenerate codes if needed to prevent misuse. Most centers find the convenience benefits outweigh any concerns once proper controls are in place.

Customers can register through multiple methods. They can download the app and create an account directly, then join your center by scanning your membership QR code. Alternatively, staff can register customers at the counter by entering their details, after which the customer receives login credentials. You can also generate a membership registration QR code to display in your center, on flyers, or on social media where customers scan to sign up. The default membership tier is assigned automatically upon registration. All methods capture essential information like name, phone number, and email which you can use for marketing communications and announcements.

Since VIP Snooker Software is cloud-based, internet connectivity is required for full functionality. If connection is lost, active sessions continue running in your browser and the displayed timers keep counting. However, you cannot start new sessions, process checkouts, or access data until connection returns. For brief outages, customers can continue playing and you process checkout when internet recovers. For extended outages, consider having a backup mobile data hotspot. We recommend centers use reliable business-grade internet with backup connectivity for uninterrupted operations. Once connection restores, the system syncs automatically with no data loss.

All data is stored securely in the cloud with automatic backups. Your transaction records, member information, and settings are protected and cannot be lost due to local computer failure. Access requires authenticated login and passwords are encrypted. Role-based access control ensures staff only see data appropriate to their position. The system uses secure HTTPS connections for all data transmission. Unlike local software where a hard drive failure could lose your records, cloud storage means your data is safe and accessible from any device. We maintain high availability with 99.5 percent uptime so the system is always accessible when you need it.

Support is available via WhatsApp at +60 19-688 3338 for quick questions and troubleshooting. For complex issues, you can schedule a call with our support team. We respond to messages during business hours and prioritize urgent issues affecting your operations. Video tutorials are available for common tasks and new features. When reporting issues, screenshots and detailed descriptions help us resolve problems faster. Software updates are deployed automatically so you always have the latest features and fixes without needing to install anything. Our team speaks English, Bahasa Malaysia, and Chinese to assist customers across the region.

All software updates are included in your subscription at no additional cost. Updates are deployed automatically to the cloud system so you always have access to the latest version without downloading or installing anything. Updates typically occur during low-traffic hours to minimize any disruption. New features, improvements, and bug fixes are rolled out regularly based on customer feedback and changing requirements like tax compliance updates. You will see announcements about significant new features in the system. The mobile app updates through the app stores and users are prompted to update when new versions are available.

Yes, we offer free demonstrations where you can see the software in action and ask questions about your specific needs. During the demo, we can set up a test environment with your actual table configuration and pricing to show exactly how it would work for your center. After subscribing, we offer a 30-day money back guarantee so you can use the system in real operations with confidence. If it does not meet your needs within the first month, we will refund your payment. This gives you risk-free opportunity to verify the software works for your business before making a long-term commitment.