SPORTSERVA - Complete Software for Sports Facility Management
SPORTSERVA is sports club and sports facility management software by VYROX International Sdn Bhd (Kuala Lumpur, Malaysia). Courts, bookings, payments, members and lights run in one system: players book and pay online, check in by QR, and with VYROX IoT the court lights switch on only for paid sessions. The platform has 600+ features across 23 integrated modules and is available in English, Chinese and Bahasa Malaysia.
Key Capabilities
- Book and Pay in Under a Minute. Live court availability, FPX, Touch 'n Go, Boost and card payments, recurring daily, weekly or monthly bookings, refundable deposits with automatic refunds.
- QR Check-In at the Door. A scan confirms a valid, paid booking in under five seconds; only paid bookings get through; attendance statistics per court and player; works with VYROX IoT gates and lights.
- Memberships in Four Tiers. Bronze, Silver, Gold and Platinum with tier pricing applied automatically, priority booking for higher tiers and members-by-tier reporting.
- Classes and Coaching. Weekly class timetables, coach assignment with clash prevention, class passes, attendance marked at the class, waitlists that offer freed seats automatically, coach hours for payroll.
- Loyalty Points and Referrals. Points on every ringgit spent, redeemable as discounts, a personal referral code per player, referral bonuses with monthly limits, expiring points reminders.
- Messages That Reach Members. Individual, segment and broadcast messages, sent now or scheduled, with reusable templates and delivery and read tracking.
- Staff Roles and a Full Audit Trail. Front desk, finance, marketing and maintenance roles, view/create/edit/delete permissions, financial limits per role, two-factor login, IP restrictions and a change audit trail.
- e-Invoices, Receipts and Reports. LHDN e-Invoice ready, receipt links by SMS, booking, financial and member reports with PDF and Excel export.
Smart Lighting with VYROX IoT
Every court light is tied to the booking system. A valid, paid check-in switches the lights on, the end of the session switches them off, and unbooked courts stay dark. Operators typically report a 30-40% reduction in electricity costs. IoT lighting needs compatible smart lighting controllers on site.
Who It Is For
Badminton centers, futsal arenas, tennis clubs, swimming complexes, multi-sport facilities, residential clubhouses, corporate sports facilities, sports academies, golf driving ranges, squash and racquet centers, fitness and gym studios, and community recreation centers.
Pricing
- Free plan: RM0 per month. Unlimited users, one app module of your choice, online booking and payments, no credit card required.
- Premium plan: RM700 per month. Multi-management bodies and multi-projects, 600 customer accounts, 8 employee accounts, all 23 modules, AI pricing and IoT lighting.
- No setup fee on either plan. Onboarding and staff training are included. Prices in Malaysian Ringgit.
Frequently Asked Questions
What is SPORTSERVA and what does it do?
SPORTSERVA is a comprehensive booking and management platform powered by VYROX AI and VYROX IoT, built specifically for sports facilities. It handles online reservations, payment processing, check-in verification, smart lighting control, membership administration, loyalty programs, staff management, invoicing, and business analytics. The system includes 600+ features across 23 integrated modules, covering everything needed to operate a sports center efficiently.
What types of sports facilities can use SPORTSERVA?
SPORTSERVA works for any facility-based sports business including badminton centers, futsal arenas, tennis clubs, swimming complexes, squash courts, golf driving ranges, multi-sport facilities, residential clubhouses, corporate recreation centers, sports academies, fitness studios, and community recreation centers. The system is configurable for different sports types, pricing models, and operational requirements.
How long does it take to set up SPORTSERVA for my facility?
Most facilities complete basic setup and go live within 1-2 days. The initial configuration including facility details, photos, operating hours, and basic pricing takes approximately 30 minutes. More complex setups with multiple membership tiers, detailed pricing rules, and staff training may take 3-5 days. Our team provides free onboarding assistance to ensure smooth implementation.
What is the pricing for SPORTSERVA?
SPORTSERVA offers a Free plan (RM0/month) for unlimited users on one app module with no credit card required, and a Premium plan (RM700/month) that includes multi-management bodies, multi-projects, 600 customer accounts, and 8 employee accounts. All plans include free onboarding support.
Which countries and currencies does SPORTSERVA support?
SPORTSERVA currently serves facilities in Malaysia, Singapore, Indonesia, Thailand, Philippines, Vietnam, and other Southeast Asian markets. We support Malaysian Ringgit (MYR), Singapore Dollar (SGD), Indonesian Rupiah (IDR), Thai Baht (THB), and other regional currencies. Local payment methods including FPX, Touch 'n Go, GrabPay, and country-specific banks are integrated.
Is SPORTSERVA LHDN e-Invoice ready?
Yes, SPORTSERVA is fully LHDN e-Invoice ready and PDPA compliant. The system includes SSL encryption and regular security audits for data protection. We hold ISO 27001:2022 and ISO 9001:2015 certifications.
How does the real-time booking system prevent double bookings?
When a customer selects a time slot, it locks immediately in real-time. If two customers try to book the same slot simultaneously, only the first to complete payment secures the reservation. Unpaid bookings release automatically after your configured timeout period (typically 15-30 minutes). This real-time synchronization makes double-booking impossible.
Can customers book multiple courts at once for team activities?
Yes, the bulk booking feature allows customers to select multiple time slots across different courts in one transaction. They see a running total, make one payment, and receive confirmation with individual QR codes for each slot. This is essential for teams, corporate groups, and event organizers.
How do recurring bookings work for regular players?
Customers can set up automatic recurring reservations for the same slot on daily, weekly, bi-weekly, or monthly schedules. They select their preferred slot, choose the recurrence pattern, set an end date, and prepay or enable automatic billing. Individual occurrences can be cancelled without affecting the series. This is ideal for regular teams, coaching sessions, and league schedules.
Can members book further in advance than non-members?
Yes, this is a valuable membership benefit. Configure different advance booking windows - for example, members can book 14 days ahead while non-members can only book 7 days ahead. This priority access is highly valued for securing popular time slots and encourages membership enrollment.
What payment methods does SPORTSERVA support?
SPORTSERVA supports credit cards (Visa, Mastercard, American Express), debit cards, FPX online banking for all Malaysian banks, digital wallets (Touch 'n Go, GrabPay, Boost), cash payments recorded at counter, and bank transfers with manual confirmation. All online payments process through PCI-DSS compliant gateways with SSL encryption.
Can I set different prices for peak and off-peak hours?
Yes, the VYROX AI dynamic pricing engine allows unlimited rate variations based on day of week (weekday vs weekend), time of day (morning, afternoon, evening, night), public holidays, school holidays, customer type (walk-in, registered, member), and membership tier. For example, charge RM35/hour on Saturday evenings and RM18/hour on Tuesday mornings automatically.
Can I create promotional discounts and promo codes?
Yes, create percentage discounts (10% off), fixed reductions (RM5 off), package deals (book 5 hours get 1 free), happy hour rates, early bird discounts, first booking offers, birthday specials, and more. Each promotion can have validity dates, usage limits, facility restrictions, and optional promo codes.
How does member pricing work automatically?
Configure tier-specific rates for each membership level. When members log in and book, the system automatically applies their discounted rate. For example: standard RM25/hour, Bronze members RM22/hour, Silver RM20/hour, Gold RM18/hour. The discount displays at checkout so members see their savings.
How does the deposit system work?
Configure deposit amounts per facility or booking type. Deposits can be automatically refunded after completed bookings, applied as credit for future reservations, or deducted for no-shows and damages. Refunds process to the original payment method or as store credit. Clear deposit terms display to customers during booking.
How does QR code check-in work?
Each booking generates a unique QR code containing encrypted booking information. The code is emailed to customers and available in their account. At your facility, staff scan the code using any smartphone or tablet. The system verifies booking validity, payment status, and time window in under 5 seconds, then grants access and activates VYROX IoT lighting if connected.
What if a customer forgets their QR code?
Multiple check-in methods ensure no customer is turned away. Staff can verify using the booking ID number, or search by customer name, phone number, or email. The system displays all bookings for that customer on the current day. This flexibility handles any situation while maintaining verification integrity.
How does the VYROX IoT automated lighting control system work?
When a customer checks in with a valid, paid booking, the VYROX IoT system signals your court lighting to turn on for the assigned facility. Lights remain on for the booking duration and turn off automatically when the session ends. Courts without bookings stay dark. This requires integration with compatible smart lighting controllers.
Can the lighting system prevent unauthorized play?
Yes, this is a major benefit of VYROX IoT integration. With integrated lighting control, courts remain dark without valid bookings. Even if someone physically enters the facility, they cannot play without illumination. This eliminates unauthorized usage that costs many facilities thousands per month in lost revenue.
How much electricity can the automated lighting save?
Sports facilities typically report 30-40% reduction in electricity costs after implementing VYROX IoT automated lighting. Lights activate only for paid bookings and turn off automatically - no forgotten overnight lights, no illumination on unused courts, no manual monitoring required. Combined with eliminating unauthorized play, the return on investment is substantial.
What types of memberships can I create?
SPORTSERVA supports unlimited membership configurations including tier-based (Bronze, Silver, Gold, Platinum, VIP), duration-based (monthly, quarterly, annual, lifetime), sport-specific (badminton club, swimming club), and any combination. Each membership type has its own pricing, benefits, booking privileges, and loyalty point earning rates.
How does the loyalty points system work?
Customers earn points on bookings based on amount spent. Configure earning rates per tier - for example, regular customers earn 1 point per RM, Bronze 1.2 points, Silver 1.5 points, Gold 2 points, Platinum 3 points. Points can be redeemed for booking discounts, free hours, merchandise, or partner rewards. This encourages repeat business and membership upgrades.
How does the referral program work?
Each customer gets a unique referral code and shareable link. When a new customer registers using the code and completes their first paid booking, both parties receive rewards. Configure referrer rewards (points, credits, free hours) and new customer benefits (welcome discount, bonus points). Track referral status and conversion rates through the dashboard.
Are membership renewals automatic?
Yes, with customer consent. When membership approaches expiry, the system can automatically charge the saved payment method and renew. Customers receive advance notice (typically 7 days before) with the option to cancel auto-renewal. Manual renewal reminders can also be sent for customers who prefer manual payment.
Can I create member-only courts or time slots?
Yes, configure certain facilities or times as member-exclusive. For example, Court 1 available only to Gold members and above, or Saturday mornings reserved for members only. Non-members see these as unavailable while members can book normally. This creates valuable membership benefits that drive tier upgrades.
Is SPORTSERVA mobile-friendly?
Yes, the entire platform is fully responsive and works seamlessly on smartphones, tablets, and desktops. Customers can browse, book, pay, and manage their accounts from any device. Staff can process check-ins and manage bookings from tablets at reception or on the facility floor.
How secure is my data with SPORTSERVA?
We implement enterprise-grade security. All data is encrypted in transit (SSL/HTTPS) and at rest. Passwords are hashed and never stored in plain text. Payments process through PCI-DSS compliant gateways with zero card storage on our servers. VYROX holds ISO 27001:2022 certification for information security management.
Can SPORTSERVA integrate with my existing systems?
Yes, SPORTSERVA provides a REST API for custom integrations. Connect with accounting software for invoice sync, CRM systems for customer management, marketing platforms for campaigns, or build custom dashboards. Webhook notifications enable real-time data sync when bookings, payments, or other events occur.
What is your system uptime guarantee?
SPORTSERVA maintains 99.9% uptime with redundant infrastructure and proactive monitoring. Your booking system remains accessible 24/7 including peak hours. Maintenance is performed during low-traffic periods with advance notice. Our team receives immediate alerts for any issues.
How do I connect SPORTSERVA to my smart lighting system?
SPORTSERVA integrates with VYROX IoT compatible smart lighting controllers via API. When check-in is processed, the system sends on/off signals to your lighting controller. We provide integration documentation and support setup with common smart relay systems used in sports facilities.
Can I export my data if I decide to leave?
Yes, your data belongs to you. Export bookings, customer lists, transactions, invoices, and reports in standard formats (Excel, CSV, PDF) anytime. If you discontinue service, we provide complete data export before account closure. No lock-in, no data hostage - we earn your continued business through value.
Contact
Phone and WhatsApp: +60 19-688 3338. Email: enquiry@vyrox.com. Address: Level 16, The Vertical Business Suite Tower A, Bangsar South, 59200 Kuala Lumpur, Malaysia. VYROX International Sdn Bhd (1023799-A) is an MSC Status company certified to ISO 27001:2022 and ISO 9001:2015.