Customer Accounts
Customer Accounts is where the management office creates and manages accounts for property owners, master tenants, and business customers such as sport, golf and wellness clubs. Each account carries its own billing configuration, share unit rates, deposits and document uploads, and account creation, invoicing setup and document handling all live in one place. Opening balances can be migrated from a previous system, so a switch does not mean starting from zero. The result is one account record that drives billing, statements and approvals for that customer.
Money in, matched to the line it clears
RM 1,087.46 outstanding RM 647.64 overdue on 2 documents
CA-ANG-0412
Tan Wei Ming, property owner
- Property
- A-12-03
- Parking lot
- P-088
- Share units
- 148
- Cycle
- Monthly, due day 15
Suspended by arrears since 16 Jul 2026
Service charge RM 288.60 and sinking fund RM 57.72 a month, both rated on 148 share units. Suspend a single charge here and the rest of the billing setup stays intact.
The statement is wider than this screen. Drag it sideways to reach the balance column.
| Settle | Date | Document | Charge | Payment | Balance |
|---|
Customer Accounts on screen
The management console, captured from the live product.
Customer Accounts tutorials
Walkthroughs in English, Chinese and Bahasa Malaysia.
Customer Accounts at work
What these features look like on the ground, in a Malaysian property.
Customer Accounts features
Everything included, in one place.
- Create customer accounts for property owners, master tenants and business customers such as sport, golf and wellness clubs
- Automatic Customer Account ID generation with property no., parking lot no. and share unit recorded
- Primary contact and person in charge held against every account
- Migration of account opening balances from your previous system
- Upload and storage of identity documents, strata titles, sale and purchase agreements and company registrations
- Automatic invoicing and billing configuration per account
- Service charge and sinking fund rates calculated by share unit
- Deposits configurable per account: service charge, sinking fund, renovation, restoration, utility, electricity, water and sewerage
- Master tenants can set rental security and utility deposits against their tenancy leases
- Billing cycles of monthly, quarterly, half-yearly or yearly with your own issuance day and due days
- SST treatment and rounding precision set per charge
- Suspend and resume individual charges without deleting the billing setup
- Live outstanding and overdue balances calculated from the ledger, never keyed by hand
- Full account statement with opening balance, previous balance and a running balance per document
- Manual invoices, credit notes, debit notes, invoice adjustments and advances on any account
- Refund requests with approval, refund notes and refund receipts
- Payment recording across online gateways, POS terminals, cash, bank transfer and cheque
- Payment verification with evidence such as uploaded slips stored against the line
- Account status handling: activated, pending first-time login, pending amendment, suspended, deactivated and deleted
- Approval workflow for new accounts, amendments, refunds, deposit releases and payment plans
- Automatic suspension and unsuspension driven by arrears, with facility access following the account
- Access control privileges for lifts and doors by face, card, thumbprint and vehicle license plate
- Membership plan subscription with membership fee, deposit and days remaining tracking
- Due date and overdue reminders on a schedule you configure, with every attempt logged
- Late payment interest generated automatically at your configured rate
- The same statement is visible to the customer in their own app
- Accounts receivable ageing, deposit registers, account master listings and billing setup audits
- Export to PDF, CSV and Excel, plus a receivables journal mapped to your chart of accounts
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