Operation Insights
Operation Insights gives management a single Things to Do list and a real-time dashboard of the statuses that matter day to day: SOS follow-ups, pending payment verifications, visitor and facility approvals, overdue accounts, lease agreements, and more. Every insight can be filtered by date and exported to PDF, CSV or Excel, with scheduled reports emailed to the committee.
Shift one input and every figure downstream moves with it
| Operational area | Open | Needs action today | Amount | Oldest | Share of the open queue |
|---|
Recompute log
0 entriesNothing has moved yet. Change the period, change the scope, let a queue be cleared at source or open an area, and every figure that shifts because of it prints here with its before and after.
Sample property, 428 units in Shah Alam. The figures are made up but the wiring is real: change one filter, or let one queue be cleared in the module it belongs to, and every dependent number here is recomputed from the same records rather than read off a cached tile. This board monitors and tracks. The work itself is done in the module the row drills into.
Operation Insights on screen
The management dashboard, captured from the live product.
Tutorial video
A walkthrough of the Operation Insights dashboard.
Operation Insights at work
What these features look like on the ground, in a Malaysian property.
Operation Insights features
Everything included, in one place.
- Efficiently manage your Things to Do list with intuitive controls, filtered to Active, All or hidden
- Monitor critical management statuses with real-time dashboard views
- Track overdue, outstanding and zero outstanding customer accounts, each drilling down to the account and balance
- Year on year growth tracked automatically on customer accounts created
- Monitor property availability: units and parking lots open for rent, units and parking lots open for sale
- Track total units created and total parking lots created against the share unit register
- Track lease agreements in force, agreements expiring in 30 days, and agreements pending move-out
- Follow lease proposals pending approval and proposals ready for In-Force conversion
- Track lease agreement amendment and renewal requests pending approval
- Track user registrations, sub-user applications and online access
- Monitor payment verifications and pending transactions, with the total amount awaiting verification
- Manage facility bookings and booking change requests pending approval
- Track smart locker deliveries pending pick-up and expired deliveries pending further action
- Facilitate announcements and notifications to the whole property or selected blocks
- Manage contractor service permits, card access, face recognition and vehicle plate recognition applications pending approval
- Track property information change requests pending approval
- Track deposit refunds pending approval and approved deposits pending refund payment
- Monitor complaints, feedback and suggestions for action and follow-up
- Follow overstaying visitors and visitor pass applications pending approval
- Track water meters pending reading before the billing run
- Emergency SOS alerts surfaced for immediate follow-up
- Resident view of the same dashboard: current balance pending payment, overdue and outstanding invoices, account opening deposits, facility booking, card access, contractor service and concierge deposits
- Filter every insight by date: Today, Yesterday, Other Day, This Month, Last Month, Other Month, This Year, Last Year, Other Year or a Custom Time Frame
- Export the management pack to PDF, CSV or Excel, with scheduled reports emailed to the committee
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