1) Information We Collect
We collect only what we need to operate our websites, mobile apps, IoT platforms, and to communicate with you.
- Information you provide — name, email, phone, billing and shipping details, account credentials, project details, service tickets, and support messages.
- Usage & technical data — IP address, device and browser type, pages visited, app events, and interactions. Collected via cookies, SDKs, or similar technologies.
- Device & service data — identifiers for hubs/controllers, firmware versions, logs related to connectivity and performance, and settings required to operate smart home/building features (e.g., access control, intercom, CCTV where applicable). We do not access your live audio/video unless you enable features that require it or request remote support.
- Third‑party sources — if you connect through social media, payment processors, telco/ISP, or partners, we may receive limited data to enable features.
2) How We Use Your Information
- Provide, maintain, and improve our website, apps (e.g., intercom, access control, community management), and IoT/cloud services.
- Process orders and payments; commission devices; fulfill installation and maintenance; provide customer support.
- Authenticate users and devices to allow secure remote control and notifications.
- Send important notices about your account, devices, incidents, updates, and changes to policies.
- Personalize content, measure performance, troubleshoot issues, and prevent fraud or misuse.
- Comply with legal, regulatory, and tax obligations, and enforce our terms.
3) Legal Basis & Compliance
We comply with applicable privacy laws, including Malaysia’s Personal Data Protection Act 2010 (PDPA). Where GDPR or similar laws apply, we rely on one or more of: contract performance, legitimate interests (e.g., security and service improvement), consent (e.g., marketing cookies), and legal obligations. Under the PDPA, we follow the Personal Data Protection Principles: Notice & Choice, Disclosure, Security, Retention, Data Integrity, and Access.
4) Sharing Your Information
We do not sell your personal data. We may share data only:
- With service providers (e.g., hosting, analytics, payments, email). They must follow our instructions and protect your data.
- When required by law or to protect rights, safety, and security.
- In a business transfer (merger, acquisition, or sale). Protections in this policy will continue to apply.
5) Cookies & Tracking
We use cookies and similar technologies to operate the site and apps, remember your preferences, secure your sessions, and understand usage. You can manage cookies in your browser or device settings. Essential cookies/SDKs are required for core functionality.
6) Data Security
We use reasonable technical and organizational measures to protect personal data against loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
7) Data Retention
We keep personal data only for as long as needed to deliver services, meet legal requirements, resolve disputes, and enforce agreements. When no longer needed, we delete or anonymize it.
8) Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, portability, and to withdraw consent at any time. To exercise rights, contact us using the details above. We will respond as required by law.
9) International Transfers
If we transfer data across borders, we use lawful safeguards (for example, standard contractual clauses) where required.
10) Children’s Privacy
Our services are not directed to children under 13 (or the age required by local law). We do not knowingly collect data from children. If you believe a child provided personal data, contact us and we will take appropriate steps.
11) Third‑Party Links
Links to other websites are provided for convenience. We are not responsible for their content or privacy practices. Review their policies before sharing personal data.
12) Changes to This Policy
We may update this policy from time to time. The latest version will always be available at vyrox.com and will indicate the effective date.
13) Contact Us
If you have questions or requests about this policy, contact us at: enquiry@vyrox.com or write to No. 17-G, 17-1 & 17-2, Block A, Jalan Atmosphere 3, The Atmosphere Business Center, Bandar Putra Permai, 43300 Seri Kembangan, Selangor, Malaysia.